Frequently Asked Questions

Orders & Shipping

Do you offer free shipping?
Yes! We offer free shipping on all UK orders.

How long does delivery take?
UK orders typically arrive within 5–10 business days. As every piece is made to order, please allow a little extra time for production.

Can I track my order?
Yes. Once your order ships, you'll receive a tracking number by email.

Do you ship internationally?
We currently ship within the UK only. International shipping is coming soon — sign up to our newsletter to be the first to know.

Returns & Exchanges

What is your returns policy?
We offer hassle-free 30-day returns on all orders. Items must be unworn and in original condition. Visit our Returns Policy page for full details.

How do I start a return?
Email us at info@shopavenrains.com with your order number and we'll guide you through the process.

Products

What sizes do you offer?
Our products are available in sizes XS–2XL. Please refer to the size guide on each product page for exact measurements.

What materials do you use?
All AvenRains essentials are made from premium organic cotton — soft, breathable, and built to last.

Are your products made to order?
Yes. Every AvenRains piece is made to order, which means less waste and a product crafted just for you.

Still Have Questions?

Drop us an email at info@shopavenrains.com and we'll get back to you within 24 hours on weekdays.